The Aga Khan Health Service, Pakistan (AKHS, P), part of the Aga Khan Development Network (AKDN), is one of Pakistan’s leading not-for-profit healthcare organizations. AKHS, P delivers quality healthcare services through an extensive network of hospitals, medical centers, health centers, and community-based programs across the country, with a strong focus on innovation, excellence, and patient-centered care.

The Aga Khan Health Service, Pakistan (AKHS, P) is seeking a competent Receptionist reporting to the Senior Support & Facility Management Officer.

Summary of the Role

The Receptionist manages front desk operations at AKHS, P healthcare facilities and serves as the first point of contact for patients and visitors. The role facilitates patient registration and service delivery, manages cash transactions and operational records, and supports facility administration in accordance with organizational policies and procedures.

Key Responsibilities

• Registers patients through AKHS, P HMIS/E-HR systems and maintains accurate registration records.
• Facilitates patients and provides information about available healthcare services.
• Manages patient flow, maintains records, and reconciles patient databases.
• Handles cash collection, deposits, petty cash, and float funds in accordance with financial policies.
• Conducts daily, weekly, and monthly cash counts, reconciliations, and reporting.
• Maintains custody of petty cash, float funds, and facility assets.
• Coordinates with the Finance Department on cash management, deposits, and financial reconciliation.
• Handles telephone calls, guides patients, and manages appointments professionally.
• Supports patient engagement activities, including WhatsApp groups and feedback calls.
• Monitors reception and waiting areas and promptly reports unusual incidents or security concerns.
• Maintains facility equipment, assets, and inventory records and reports maintenance or functionality issues promptly.
• Ensures timely tracking and payment of utility bills.
• Ensures the proper functioning and timely calibration of equipment.
• Maintains require operational checklists, records, and documentation.
• Coordinates and monitors ancillary staff deployed at the facility.
• Supports management and facility staff in administrative and operational matters.
• Completes with organizational policies, procedures, and applicable financial controls.
• Performs other duties assigned by the Line Manager.
• Works in shifts and at different sites as required.

Cash Management Responsibilities

• Manages cash collection, deposits, reconciliation, and reporting activities.
• Conducts daily, weekly, and monthly cash counts and reconciliations.
• Maintains custody of petty cash, float funds, and fixed assets of the facility.
• Coordinates with the Finance Department on cash management and financial matters.
• Performs other duties assigned by the Line Manager. 

Eligibility Criteria

• Intermediate from a recognized institution.
• Minimum one year of experience however, fresh candidate can also apply.
• Familiarity with HMIS / E-HR systems will be an added advantage.
• Proficiency in computer applications and data entry.
• Good written and verbal communication skills in English and Urdu.
• Strong interpersonal, communication, and customer service skills.
• Ability to manage cash transactions, perform reconciliations, and maintain accurate financial records.
• Ability to manage multiple responsibilities and maintain accuracy under pressure.
• Willingness to work in shifts and at different sites as required.

Additional Information

1. AKHS is committed to stringent safeguarding principles and enforces a zero-tolerance stance towards behaviors inconsistent with institutional safeguarding principles. Successful candidates will be required to align with these standards and undergo a comprehensive background verification process including employment reference checks, safeguarding reference checks, credential verification, and employment history review.
2. AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles”.
3. Canvassing of any nature will lead to automatic disqualification.
4. Applicants must be legally eligible to work in Pakistan.
5. Please note that AKHS does not charge any fee at any stage of the recruitment process.
6. Aga Khan Health Service, Pakistan (AKHS, P) is an equal opportunity employer. Only shortlisted candidates will be contacted. The Institution reserves the right, in accordance with operational requirements, to shortlist candidates based on the qualifications, experience, competencies, and suitability relevant to the position. AKHS, P may, where operationally required, amend the number of positions, modify the eligibility criteria stated in the vacancy announcement, alter or cancel the recruitment process, in whole or in part, at any stage of the recruitment process, without re-advertisement. Due to the high volume of applications, individual feedback will not be provided.