About ACT:

Aiming Change for Tomorrow (ACT) International is a humanitarian and development organization dedicated to improving the lives of vulnerable and marginalized communities through sustainable development, emergency response, and social protection programmes. ACT works closely with institutional donors, government authorities, and corporate partners to deliver transparent, accountable, and high-impact interventions across Pakistan.

Role Overview

The National Youth Helpline (NYHL) is seeking a qualified female Pashto-speaking counselor to provide confidential, client-centered telephonic support to young people. The role focuses on addressing a wide range of concerns including psychosocial issues, reproductive health, academic stress, family conflicts, substance use, gender-based violence (GBV), and other youth-related challenges, with a particular emphasis on outreach to Pashto-speaking populations.

Key Responsibilities

• Deliver empathetic, non-judgmental telephonic counseling in Pashto and Urdu (English proficiency will be an added advantage)
• Conduct initial psychosocial assessments and provide Psychological First Aid (PFA) where required
• Identify and manage high-risk cases, ensuring timely referrals to relevant services
• Maintain accurate, confidential case records in line with ethical and organizational standards
• Support NYHL outreach by participating in awareness sessions, trainings, and capacity-building activities
• Ensure culturally sensitive communication to effectively engage Pashto-speaking clients

Qualifications & Experience

• Minimum Master’s degree (16 years of education) in Psychology (Clinical Psychology / M.Phil. / Clinical Diploma preferred)
• At least 2 years of relevant counseling experience, preferably in telephonic or online settings
• Fluency in Pashto and Urdu and English is mandatory
• Strong communication, active listening, empathy, and crisis intervention skills
• Ability to handle sensitive cases with professionalism and confidentiality

Core Competencies

• Client-centered and trauma-informed approach
• Strong ethical practice and respect for diversity
• Ability to work under pressure in a helpline environment
• Commitment to youth wellbeing and mental health advocacy

Core Values & Safeguarding

ACT International is committed to integrity, accountability, inclusion, and safeguarding. The post holder is expected to uphold ACT’s Code of Conduct, Safeguarding Policy, and ethical standards at all times.