U.S. Mission Pakistan is seeking applications from qualified individuals for Consular Assistant (General) position in U.S. Consulate General, Lahore.

Basic Function of the Position – The Consular Assistant interacts daily with U.S. citizens, visa applicants, host government officials, and other interested parties to provide the full range of Nonimmigrant Visa, and American Citizen Services, including Special Consular Services offered at Post.  The Consular Assistant requires a high-level attention to detail to ensure cases meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.  The Consular Assistant is fully cross trained to function in any role as required by consular scheduling.  The incumbent serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens.  The Consular Assistant communicates directly with consular applicants, host country government officials, and U.S. citizens in distress, and assists in the preparation of emergency messaging and website updates. The Consular Assistant fields inquiries by phone, in-person, or in writing (email or written correspondence).  The Consular Assistant handles routine inquires and directs only highly complex, unusual, or questionable inquires to a supervisor or consular officer.

Qualification Requirements:

Experience: Minimum two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving is required.

Education: Completion of two years of college or university studies (14 years of education) is required.

Job Knowledge: The incumbent should have knowledge of the local cultural, social, and legal environment as well as applicable U.S. and host government laws, regulations, procedures, and policies, including local family and immigration and customs law.

Language: Level IV (Fluent) Reading/Writing/Speaking in English and Urdu is required. English language skills may be tested.

Skills And Abilities: The incumbent must have knowledge and skills of MS Word, Outlook, Excel, and Power Point.  Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations.  Discretion is required to uphold privacy rights of U.S. citizen customers.  Must be able to maintain working relationships with local officials; this includes representing the Embassy or Consulate with high-level contacts.  Must be able to work professionally and productively with contacts and customers from all backgrounds. Skills and abilities may be tested.

All applications must be submitted through Electronic Recruitment Application (ERA) to be considered. To view a current list of all available positions at the U.S. Mission in Pakistan and to apply online, please visit this page Electronic Recruitment Application (ERA) . For more information on how to apply visit the Mission internet site (https://pk.usembassy.gov/jobs).

Required Documents:

All applicants must upload/attach below supporting documents. Application without required documents will not be considered.

• Educational Documents: Include academic certificates (Matric, Intermediate & Bachelors, or University degree certificate)/transcript/diploma/Vocational training certificates/detailed mark sheet/school leaving certificate and/or any other related document.
• Experience Documents: Include professional and job-related experience certificates/letters of all previous and current work experiences or any other proof (e.g., last drawn salary slip/appointment letter etc.) of current employment.
• Driver's License: Driving licenses (new & old (if any)).

• Interested applicants with foreign education are required to provide an equivalency certificate from Higher Education Commission of Pakistan at the time of application.

U.S. Mission Pakistan will not bear any travel expenses for testing, interviews, pre-employment clearances (if selected) or relocation for joining.

To apply for this position, click the “Submit Application” button. For more information on how to apply visit the Mission internet site (https://pk.usembassy.gov/jobs/).