Call Operator
Posted date | 20th September, 2024 | Last date to apply | 26th September, 2024 |
Country | Pakistan | Locations | Sheikhupura, Kasur |
Category | Development Sector | ||
Salary | 45000-50000 | ||
Type | Contractual | Positions | 2 |
Experience | 2 years |
Relevant Experience:
BA in Social Science
2 years relevent expereince
prefrence shall be given to the local candidates.
Job Description:
- Make calls to beneficiaries, including new beneficiaries and follow-up cases such as due and overdue cases.
- Answer incoming calls and respond to beneficiary inquiries in a timely and polite manner.
- Make outbound calls to follow up with clients, confirm appointments at FCs, or provide updates on services.
- Provide accurate information regarding the BNP project.
- Record and document calls, including beneficiary details, inquiries, complaints, and resolutions in the database.
- Resolve customer issues efficiently and escalate unresolved matters to the appropriate department or supervisor.
- Maintain a high level of professionalism and empathy while dealing with all beneficiary interactions.
- Ensure that all communications adhere to organization policies and procedures.
- Collaborate with team members to improve beneficiary facilitation and satisfaction.
- Perform additional administrative tasks as needed.
Requirements
- Resume attachment is required.
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